If you are having trouble scanning the QR code or completing the identity verification process, please follow these steps one at a time.
1. Device & Browser Basics
- Use a Mobile Device: You must scan the QR code using a smartphone or tablet. Verification cannot be completed directly on a desktop or laptop computer.
- Browser Choice: Use the latest version of Google Chrome or Mozilla Firefox for the best compatibility.
- Browsing Mode: If you are in an "Incognito" or "Private" window, switch to a regular browsing window, as private modes often block camera access.
2. Permissions & Security Settings
- Enable Camera Permissions: Ensure your browser has permission to access your camera. If you previously denied access, refer to these guides:
- Disable Apple Lockdown Mode: If you are using an iOS device, ensure Lockdown Mode is turned off, as it restricts website functionality.
3. Technical Refresh
- Clear Cache & Cookies: Accumulated browser data can cause technical glitches. Clearing your cache often resolves loading or scanning errors.
Frequently Asked Questions
Is there another way to verify my identity? No. For security and compliance reasons, all identity documents must be uploaded through the official verification app. We cannot accept documents sent via email or other methods.
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